Bus driver asks passengers for directions after getting lost on one of new Go-Ahead routes

The driver had to ask passengers where to go.

A bus driver on one of the new Go-Ahead routes had to ask passengers for directions after getting lost on his first day.

Transport for Ireland's Go-Ahead took over four new routes from Dublin Bus on Sunday, including the 17A.

One passenger couldn't believe it when the driver appeared to get lost and had to ask for help in finding his way.

Eric Gallagher told Dublin Live: "My particular bus the 17a serves three hospitals, Cappagh, Beaumont and Connolly.

"It also serves students going to DCU, running from Kilbarrack to Blanchardstown.

"When we got to Connolly hospital, the driver took the wrong route onto a narrow road and we ended up in the car park in the back.

"We had to circle around for a while and the driver asked passengers for help as he didn't know the way.

"The driver was new to be fair, and it was his first day to be fair, however the company should have prepared him to take over the route smoothly.

"If I were taking over a public service, I'd provide the driver with a map, a SatNav or GPS. Maybe do a few test runs of the route. Not really his fault I guess."

The driver did eventually find his way back to where he was supposed to be going with a bit of help.

Eric added: "Somebody helped him find the way out. The audio announcement of which stop we were at fell out of sync though.

"Also, I heard the depot radio him to ask if he'd gone the wrong way, after I'd tweeted, and he confirmed with him he had, but was back on track. I don't blame him for the mistake on a first day."

The Go Ahead group told Dublin Live that all drivers have received full training and the incident was a case of human error.

A spokesperson said: "On Sunday 3rd December 2018, Go-Ahead Ireland took over the operation of a further four bus routes; the 17a, 33A, 33b & 102 which operate in North City and County locations.

"All our drivers undergo extensive driver and route learning training.

"Additionally, all drivers are verified as being qualified to drive Go-Ahead Ireland routes.

"Unfortunately, due to human error, one of our drivers who had received full training in advance took an incorrect turn causing a slight delay to the service.

"We apologise for any inconvenience caused to passengers on this bus and remain committed to providing customers with a good quality and reliable service."

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