Passengers left frustrated after Aer Lingus cancel flights between New York and Dublin Airport at late notice

Passengers were left frustrated at the weekend as Aer Lingus was forced to cancel two flights at late notice.

People hoping to fly to JFK Airport in New York on Saturday afternoon were angered when the flight was cancelled.

Aer Lingus flight EI109 was due to leave Dublin for JFK at 4:10pm but was cancelled just hours before.

Many holiday-makers were sat in the airport at the time waiting for information when the news broke the flight would not be in operation.

Mandy Carnley tweeted: "Can you please get someone to inform the passengers in Dublin why we can’t go through us pre-clearance and what’s going on with Ei109. They have us sitting at gate 407 and no one will tell us anything."

Aer Lingus then told customers: "We can confirm the flight has been cancelled due to operational reasons. Please call our Reservations Team for assistance with rebooking."

This led to flight EI108, which was due to depart JFK at 8:50pm that night also being cancelled to the annoyance of passengers.

Shauna Kavanagh tweeted: "I’m on a flight to Dublin from JFK due to depart tonight at 8:50pm and just got a email saying the flight has been canceled. I’m stranded in New York with no accommodation."

While Nicola Barron added:"Aer Lingus Just cancelled our flight from JFK to Dublin, online booking not working, helpline just hung up, this in addition to the fact that our outbound flight was delayed by 3 hours, need to get your act together and help your customers."

Both flight were cancelled for "operational reasons" due to some of the crew being ill.

An Aer Lingus spokesperson said: "Aer Lingus flights EI109/108 Dublin-New York JFK-Dublin were cancelled on Saturday 13 October due to operational reasons, as a result of crew illness.

"Affected guests were re-accommodated on other Aer Lingus transatlantic services or via our partner airlines. Hotel accommodation was also provided to guests as required. We apologise sincerely to all impacted guests for the inconvenience caused. "

dublinlive.ie/
Passengers Aer Lingus cancel flights
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