Healthcare recommendations 'not fully implemented' by HSE

Ombudsman Peter Tyndall has expressed his disappointment that the Health Service Executive has not fully implemented the recommendations made in his 2015 investigation into the healthcare system.

The Ombudsman's 2015 report, Learning to Get Better, found that many people were afraid to complain about the treatment they receive in hospitals and that many hospitals were not learning important lessons from complaints they receive. 

The HSE and Department of Health accepted all 36 recommendations in the report, which were aimed at:

making it easy for people to complain ensuring that people have access to an effective independent advocacy service establishing a single, consistent complaints system and ensuring that the most serious complaints are examined independently.

Today, the Ombudsman has published Learning to Get Better: Progress Report which found that only 10 of the recommendations were fully implemented by the HSE, while 17 were partially implemented and nine were either not implemented or are still being considered.

In the report, the Ombudsman acknowledges positive developments, such as improved handling of complaints at some hospitals.

However, the Ombudsman said: "We have carried out an extensive investigation into hospital complaints systems and we found that they fall short of what we would expect from effective systems. People can die when lessons are not learned from complaints."

The Ombudsman said that often people have to make multiple complaints to have their issue addressed, the HSE's Complaint Management System is not used in all areas of the HSE, and not every voluntary hospital can accept complaints online.

He called on the HSE and Department of Health to build on the progress that has been made and ensure that all the recommendations in his report are fully implemented across the entire healthcare system.

Reaf more news of Dublin on our site.

rte.ie
Healthcare recommendations HSE
If you notice an error, highlight the text you want and press Ctrl + Enter to report it to the editor
3 views in december
I recommend
No recommendations yet

Comments

Post your comment to communicate and discuss this article.

Society
Anotorious Estonian hitman who travelled to Ireland to carry out a murder for the Kinahan Gang has been caged for six years. Imre Arakas, who was under garda surveillance, flew into Ireland on a murder mission to take out James “Mago” Gately. The Special Criminal Court was told that Arakas bought a wig in Dublin city and used an encrypted Blackberry phone to receive information about the movements and location of Mr Gately in Northern Ireland. The 60-year-...
Society
Taoiseach Leo Varadkar has said he was "very satisfied" with the EU's position on the Irish backstop at last night's summit meeting. He said the European Union stands by the Withdrawal Agreement that was negotiated. EU leaders rejected British Prime Minister Theresa May's call for legally binding assurances on the Irish backstop and ruled out any changes to the Withdrawal Agreement. Speaking to reporters on day two of the summit in Brussels, Mr Varadkar sa...
Society
Gardai are appealing for witnesses after a woman was allegedly sexually assaulted in a car in Dublin. The incident happened around Ballsbridge in the early hours of Sunday morning with investigators on the hunt for a man in his '20s or 30s' with short dark hair, a short beard, and glasses. A source told Dublin Live that one theory being explored is that the victim may have been in a taxi at the time. The source explained: "This woman was enjoying a night o...
Society
Gardai have been gathering CCTV evidence at a hotel where an alleged rape involving a well-known sports star took place. Forensic experts and detectives visited the property in South Co Dublin on Tuesday night to hunt for clues. Initially it was believed the incident took place at a south inner-city hotel but after further inquiries it was determined it happened closer to the Dundrum area. A source said: “Detectives and scenes of crime gardai arrived at th...
Society
The plans for the SDCC and Cluid housing social apartments were approved at Monday's full meeting of the council. On Monday, 81 social housing apartments for the elderly on a site beside Tallaght Stadium were approved by South Dublin County Council (SDCC) - writes dublinlive.ie This was despite a campaign calling on the council to save the land which houses a council depot at Watergate Sean Walsh Park. Local groups such as Tallaght Community Council and Ta...
Society
Two people have been arrested following a stabbing incident in Dublin city centre. The incident happened on Essex Quay at around 4.40pm. A man aged in his late 20s was treated at the scene and taken to St James's Hospital with non-life threatening injuries following the incident. A man and woman, both aged in their 20s, were arrested at the scene and are being detained at Pearse Street Garda Station. Gardaí sealed off part of the south quays for several ho...
Society
A kitchen went up in flames yesterday after some Christmas decorations were left on top of a microvwave. The Dublin Fire Brigade had to be called to quell the flames after tinsel caught fire having been left over a mircowave. Firefighters have warned others to be more careful with their decorating saying the tinsel was placed over the microwave's vent causing it to go up once the machine was turned on. They said: "Yesterday, Firefighters attended a kitchen...
Society
A Dublin mother is extremely concerned for the welfare of her 15-year-old son after he never came home from the shop yesterday. Aleksejs Snitko went to the Tesco shop in Balbriggan yesterday, Saturday December 9 at around 4.30pm. His mother Iveta told Dublin Live that when her son left the home, he was wearing light grey basketball shoes, tight sport trousers and a warm navy jacket with a hoodie. He was also carrying a black and blue Puma school bag. The t...
Society
A man and woman were arrested following a stabbing incident that left Dublin city centre on lockdown on Sunday evening. The pair were taken to Pearse st station after another man in his early 20s was hospitalised with 'non-fatal injuries'. It is believed a fight spilled out onto the road with one witness telling Dublin Live that she thought the man was going to be "throw him into the river". She said: "They stopped the traffic while they were fighting that...